WHERE MAY I PURCHASE OR TRY ON AN EIGHTHMERMAID SWIMWEAR?
  • We are available online via www.eighthmermaid.com & 2/F Retail Lab, at Ayala Malls the 30th - Meralco Ave, Ortigas

WHAT PAYMENT METHODS DO YOU ACCEPT?
  • Purchase using Credit/Debit card via Paypal Check-out (no account needed, just click on the "pay using debit/credit card option after check-out)
  • Purchase using your Paypal account via Paypal Check-out.
  • BDO or BPI bank deposit/online transfer. 

*An email will be sent containing our details if you choose to pay through bank transfer. 
Please provide your active/correct email address, all info including your tracking number will be sent there.


WHAT CURRENCY DO YOU USE?

  • All prices are shown in Philippine Peso (PHP)
                                                                        
HOW LONG DOES IT TAKE FOR ORDER/S TO BE PROCESSED?
  • We try and process orders as quickly as possible, but we do ask for 24 hours to be able to process your order.
  • Deposit slips emailed before 1pm (Philippine time) will be handed to the courier the same day. 
  • Deposit slips emailed after cut-off (1pm) will be dispatched the next day.
  • We ship Monday to Friday only.


WILL I GET A TRACKING NUMBER?
  • An Email containing your tracking number will be sent once your order has been processed/dispatched. Click here XEND to track your order or you may also email them to get updates on your order info@xend.com.ph
  • You may track your order the next business day after dispatch.
  • Please email us at swim@eighthmermaid.com if you did not receive your tracking number with the shipment notification
Delivery time:
Metro Manila Orders: 1-3 business days after dispatch day (XEND)
Metro Manila Orders: 1  business day after dispatch day (LBC)
Provincial Orders: 1  business day after dispatch day (LBC)
International Orders: 7-15 business days after dispatch day (XEND)
International Orders (via DHL express): 3-5 business days after dispatch day

*Please note that any delay on the courier's side is beyond our control.



WHAT COURIER DO YOU USE AND HOW MUCH IS THE COST?
  • We use XEND and offer FREE shipping for all orders within Metro Manila or a flat rate of 150php if you choose LBC.
  • We use LBC for all orders outside Metro Manila.
  • We strongly recommend choosing the LBC option if you need your Eighth Mermaid Swimwear ASAP. LBC delivers the next business day after dispatch. 
  • Please contact us for Grab Express delivery requests and include your delivery location -- Delivered a few hours after payment is received (Fees will apply)

For International orders:
You can choose Express mail via XEND at a flat rate of 1,500php - 2,000php (approximately $29 - $40 depending on exchange rate and country being shipped to).
We also offer DHL Express at a flat rate of 2,400php - 3,000php (approximately $49 - $60 depending on exchange rate and country being shipped to).




WHAT IS THE RETURN/EXCHANGE POLICY?
  • For hygienic purposes, we do not accept returns and exchanges for our products to ensure the quality of our swimwear and other pieces.

HOW CAN I CONTACT YOU?
  • Please email us at swim@eighthmermaid.com